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RIVERSIDE COUNTY EMS AGENCY GENERAL CONTACTS
Main Office Phone: (951) 358-5029
Office Hours: 8:00 am - 5:00 pm Monday - Friday
For ImageTrend Elite technical support:
Open a support ticket: https://remsa.freshdesk.com/support/home
For questions regarding clinical issues
- Email [email protected].
For questions regarding continuing education,
- Email [email protected].
For questions regarding credentialing (EMT licenses, paramedic accreditation and/or MICN authorization)
- Email [email protected].
- To access the REMSA credentialing portal, click here -> https://remsa.imagetrendlicense.com/lms/public/portal#/login
For questions regarding discipline and/or enforcement,
- Email [email protected].
For questions regarding EMS training programs,
- Email [email protected].
For general EMS agency inquiries ONLY:
DO NOT SUBMIT A MESSAGE USING THIS FORM IF YOUR INQUIRY INVOLVES CREDENTIALING, CERTIFICATION, OR DISCIPLINE. Messages received through this form are forwarded to the appropriate REMSA staff as time allows; correspondence sent to [email protected] and [email protected] goes directly to our Discipline and/or Credentialing teams.
Name | Position | Team | Programs | |
| Anita Newland | Administrative Services Analyst II | Medical and Health Operations | • Credentialing: Technical Lead • EMS Prehospital Contracts Administration • EMS Agency Finance Tracking • EMS Stakeholder Database Administration | |
| David Platz | Senior EMS Coordinator | Medical and Health Operations | • Continuing Education Provider Oversight • Emergency Medical Dispatch Programs • EMS Training Center Programs (PM, AEMT, EMT, PSFA) • Health Care Coalition Coordinator • Hospital Preparedness Program • Public Access Defib Program / Public Safety AED Program | |
| Dustin Rascon | Senior EMS Coordinator | Clinical / Medical Health and Operations | • Discipline / Enforcement / Investigations Program Oversight • Medication Waiver Program Oversight • Mobile Policy Manual App Development and Management | |
| Evelyn Pham | Administrative Services Assistant | Clinical | • EMS Committee Coordination (CQILT / HEMS / STEMI / Stroke) • ImageTrend: Patient Registry Administration • STEMI and Stroke Data Collection and Reporting • Website Administration (rivcoready.org/remsa) | |
| Henry Olson | Senior EMS Coordinator | Medical and Health Operations | • Ambulance Permitting Coordinator • Ambulance Ordinance Enforcement • Helicopter EMS (HEMS) Program Oversight • Law Enforcement Naloxone Administration Program Oversight | |
| Holly Anderson | Senior EMS Coordinator | Clinical | • Continuous Quality Improvement (CQI) Coordinator • CORE Measures Reporting • CQILT / HEMS Committee Oversight • Unusual Occurrence Review Oversight | |
| James Lee | Emergency Management Program Supervisor | Medical and Health Operations | • AB40 (APOT) Reporting Coordinator • Community Outreach Program Coordinator | |
| Jami Skornia | Executive Assistant | Administration | • Secretarial support to management | |
| Karleen Wade | Supervising EMS Coordinator | Medical and Health Operations | • Accreditation and Credentialing Oversight • Discipline / Enforcement / Investigations Program Oversight • Emergency Medical Care Committee (EMCC) Coordinator • EMS Contracts and Grant Monitoring Oversight • Public Records Request Oversight: EMS Division | |
| Kristie Hinz, RN | EMS Nurse Educator | Clinical | • Base Hospital Liaison (Audits and Contracts) • EMS System Educator • Policy Manual App Development and Management • Prehospital Medical Advisory Committee (PMAC) Meeting Coordinator | |
| Lizette Cisneros | Administrative Services Assistant | Medical and Health Operations | • Certification / Accreditation Management | |
| Loreen Gutierrez, RN | Specialty Care Nurse | Clinical | • Medication Error Group Meeting Coordinator • Specialty Care Systems Administration and Coordination (STEMI and Stroke) • Unusual Occurrence Review Coordinator | |
| Michael Moore | EMS Agency Administrator | Administration | • Agency Administration | |
| Pedro Rodriguez | Administrative Services Assistant | Medical and Health Operations | • Certification / Accreditation Management | |
| Ray Robles | Supervising EMS Coordinator | Medical and Health Operations | • Ambulance Ordinance and Permitting Oversight • Continuing Education & EMS Training Program Oversight • Emergency Medical Dispatch Program Oversight • Helicopter EMS (HEMS) Program Oversight • HCC / HPP Oversight • LE Naloxone Administration Program Oversight • Public Access Defib Program / Public Safety AED Program Oversight | |
| Dr. Reza Vaezazizi | Medical Director | • EMS System Medical Control | ||
| Shanna Kissel, RN | Assistant Nurse Manager | Clinical | • Continuous Quality Improvement (CQI): Clinical Oversight • EMS for Children (EMSC) Program Coordinator • Specialty Care Systems Oversight (STEMI, Stroke and Trauma) |